1. Introduction
Welcome to DocTrust (“we,” “our,” or “us”). DocTrust is a mobile application developed and operated by WEBNUM LLC. DocTrust provides artificial intelligence-powered document analysis services that help users identify hidden risks, unfavorable clauses, legal pitfalls, and potentially deceptive language in contracts, agreements, and other legal or business documents.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the DocTrust mobile application (the “App”) and any related services. Given the sensitive nature of the documents you may analyze through our App, we take your privacy and data security extremely seriously.
By downloading, installing, accessing, or using DocTrust, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: When you create an account, we collect your name, email address, and password. If you choose to sign in through third-party authentication providers (such as Apple Sign-In or Google Sign-In), we receive your name and email address from those services.
Documents and Content: When you use our document analysis features, we collect the documents, contracts, agreements, and other files that you upload, scan, or photograph through the App. This is the core data required to provide our risk analysis service. Documents may include text content, metadata, images of pages, and any annotations you add.
Analysis History: We store records of your previous document analyses, including risk summaries, flagged clauses, and your personal notes or bookmarks on analyzed documents, to allow you to revisit past analyses within the App.
Transaction Information: If you purchase a subscription or make in-app purchases, we collect transaction details processed through the Apple App Store or Google Play Store. We do not directly collect or store your payment card information.
Communications: When you contact us for customer support, report an issue, or send us feedback, we collect the content of your messages and any attachments you provide along with your contact information.
2.2 Information Collected Automatically
Device Information: We collect device type, operating system and version, unique device identifiers, device language and region settings, and screen resolution.
Usage Data: We collect information about how you interact with the App, including features used, number of documents analyzed, types of documents scanned, session duration, pages and screens viewed, actions taken within the App, and timestamps of activity.
Camera and File Access: With your permission, we access your device’s camera to enable real-time document scanning. We may also access your device’s file storage or cloud storage integrations if you choose to upload existing documents for analysis.
Log Data: Our servers automatically record information when you use the App, including your IP address, access times, app crash reports, and diagnostic data.
2.3 Information from Third-Party Sources
We may receive information about you from analytics providers, advertising networks, and third-party authentication services that you use to access the App. This information is used in conjunction with other information we collect to improve our services and your user experience.
3. Artificial Intelligence and Machine Learning
DocTrust leverages advanced artificial intelligence (AI) and machine learning (ML) technologies as the core engine powering its document analysis capabilities. Understanding how we use AI is a critical part of this Privacy Policy, especially given the sensitive nature of the documents you entrust to our platform.
Natural Language Processing (NLP): When you upload or scan a document, our AI models employ sophisticated natural language processing techniques to read, parse, and comprehend the full text of your document. This includes identifying sentence structures, legal terminology, contractual obligations, rights, limitations, penalties, and other key provisions.
Risk Detection and Classification: Our AI algorithms analyze document content against extensive databases of known risk patterns, unfavorable contract clauses, predatory language, ambiguous terms, hidden fees, automatic renewal traps, liability shifts, non-compete restrictions, data rights issues, and other potentially harmful provisions. Each identified risk is classified by severity level and category to provide you with a clear, actionable risk assessment.
Contextual Analysis: Our AI models perform contextual analysis to understand the relationships between different clauses within a document, identifying conflicts, contradictions, and provisions that may become problematic when read together, even if each individual clause appears benign on its own.
Plain-Language Summaries: The App uses AI to generate clear, plain-language summaries and explanations of complex legal and technical terms, making document content accessible to users without specialized legal knowledge.
Continuous Improvement: We use aggregated and de-identified data from document analyses to train and improve our AI models, enhancing the accuracy and breadth of risk detection over time. Individual documents may be reviewed in anonymized and redacted form to refine our machine learning algorithms. Personally identifiable information, party names, addresses, and specific financial figures are stripped from any data used for model training.
Cloud Processing: AI document analysis requires significant computational resources and is performed on secure cloud servers. Your documents are transmitted securely using industry-standard encryption protocols (TLS 1.2 or higher) and are processed in real time. Documents submitted for analysis are processed temporarily on our servers and are not permanently stored after the analysis is complete, unless you explicitly save them to your analysis history within the App.
Third-Party AI Services: We may utilize third-party AI and cloud computing providers (such as Google Cloud AI, OpenAI, or similar services) to process certain analytical tasks. These providers are contractually bound to process data only in accordance with our instructions and this Privacy Policy, and are prohibited from retaining, using, or sharing your document content for their own purposes.
4. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain the App’s core functionality, including AI-powered document risk analysis, clause flagging, risk scoring, plain-language summaries, and analysis history management.
Account Management: To create and manage your user account, authenticate your identity, and provide customer support.
Personalization: To personalize your experience, remember your analysis preferences, adjust risk sensitivity levels, and tailor content and recommendations based on the types of documents you frequently analyze.
Communication: To send you service-related notifications, analysis completion alerts, security alerts, and administrative messages. With your opt-in consent, we may also send promotional communications about new features, product updates, or related services.
Analytics and Improvement: To analyze usage patterns, diagnose technical issues, measure the effectiveness of our risk detection algorithms, and develop new functionalities and risk categories for the App.
Safety and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse of services, and other illegal or harmful activities.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
5. How We Share Your Information
We do not sell your personal information or document content to third parties. The confidentiality of your documents is paramount to our service. We may share your information only in the following limited circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as cloud hosting, data analytics, AI processing, payment facilitation, email delivery, and customer support. These service providers have access to your personal information and document content only to the extent strictly necessary to perform their functions and are contractually obligated to maintain its confidentiality, security, and to refrain from using it for any other purpose.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the App, protect the personal safety of users or the public, or protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice within the App of any change in ownership or uses of your personal information prior to such transfer.
With Your Consent: We may share your information for any other purpose with your explicit consent.
We will never share the actual content of your analyzed documents with other users, advertisers, or any third party except as described above.
6. Document Data Handling and Confidentiality
We recognize that the documents you analyze through DocTrust may contain highly sensitive, confidential, and legally privileged information. We implement the following specific safeguards for your document data:
Processing-Only Access: Your documents are accessed by our systems solely for the purpose of performing the requested risk analysis. No human employee or contractor reviews your documents during the normal course of operations, unless you explicitly request manual review support or unless required by law.
Temporary Processing: Documents uploaded for analysis are held on our secure servers only for the duration of the analysis process. Once analysis is complete and results are delivered to you, the original document data is purged from our active processing servers within 24 hours, unless you choose to save the document to your in-app analysis history.
Saved Analysis History: If you save an analysis to your history, the document content and associated risk report are stored in encrypted form and accessible only through your authenticated account. You may delete individual analyses or your entire history at any time through the App.
Anonymization for Training: Any document data used for AI model improvement is first subjected to rigorous anonymization, including removal of all names, addresses, financial figures, account numbers, dates of birth, and other personally identifiable information before being incorporated into training datasets.
No Cross-User Sharing: Document content from one user is never shared with, accessible to, or visible to any other user of the App.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Specifically: account data is retained for the duration of your account plus 30 days following account deletion to allow for account recovery. Documents uploaded for analysis but not saved to your history are automatically deleted from our servers within 24 hours of processing completion. Saved analysis history is retained until you delete it or until your account is terminated. Aggregated and anonymized data used for AI model training may be retained indefinitely, as it cannot be used to identify individual users or reconstruct original documents.
8. Data Security
Given the sensitive nature of the documents processed through DocTrust, we implement robust technical and organizational security measures that exceed industry standards. These measures include:
Encryption: All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption. Document content receives an additional layer of application-level encryption.
Access Controls: Strict role-based access controls with multi-factor authentication for all administrative access to our systems. Employee access to production data is logged, audited, and granted on a need-to-know basis only.
Infrastructure Security: Our cloud infrastructure is hosted on SOC 2 Type II certified platforms with continuous monitoring, intrusion detection systems, and automated vulnerability scanning.
Secure Development: We follow secure software development lifecycle (SDLC) practices, including regular code reviews, penetration testing, and third-party security audits.
Incident Response: We maintain a comprehensive incident response plan and will notify affected users promptly in the event of a data breach involving personal information or document content, in accordance with applicable laws.
While we strive to use commercially acceptable means to protect your personal information and documents, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
9. Your Rights and Choices
Access and Portability: You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format. You may also export your analysis history through the App.
Correction: You may update or correct inaccuracies in your personal information through your account settings or by contacting us directly.
Deletion: You may request the deletion of your personal information and all stored document data by deleting your account within the App or by contacting us. Upon receiving a deletion request, we will permanently delete your account data, analysis history, and any stored documents within 30 days, except where retention is required by law.
Opt-Out of Marketing: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in such communications or by adjusting your notification preferences within the App.
Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing conducted prior to your withdrawal.
Device Permissions: You can control the App’s access to your device’s camera, file storage, and cloud storage integrations through your device’s operating system settings at any time.
AI Processing Opt-Out: You may opt out of having your anonymized document data used for AI model training by adjusting the relevant setting in the App’s privacy preferences or by contacting us at info@webnum.com.
To exercise any of these rights, please contact us at info@webnum.com. We will respond to your request within 30 days.
10. Children’s Privacy
DocTrust is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@webnum.com so that we can take appropriate action.
11. International Data Transfers
Your information, including document content, may be transferred to and processed in countries other than the country in which you reside, including the Republic of Uzbekistan and the United States, where our servers and third-party service providers may be located. These countries may have data protection laws that are different from the laws of your country. By using the App, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your personal information and document content in accordance with this Privacy Policy, regardless of where it is processed.
12. Third-Party Links and Services
The App may contain links to third-party websites, services, or advertisements that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services that you visit or interact with through our App. Any documents you share with third-party services are subject to those services’ own privacy policies and data handling practices.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, particularly those affecting how we handle document data or AI processing, we will notify you by posting the updated Privacy Policy within the App, updating the “Effective Date” at the top of this document, and sending you a notification through the App or via email. Your continued use of DocTrust after any changes to this Privacy Policy constitutes your acceptance of those changes.
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Uzbekistan, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Tashkent, Republic of Uzbekistan.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or the handling of your documents, please contact us at:
WEBNUM LLC
Email: info@webnum.com
Website: https://webnum.com
By using DocTrust, you acknowledge that you have read, understood, and agree to this Privacy Policy.