1. Introduction
Welcome to our application (“we,” “our,” or “us”). This application is a mobile product developed and operated by WEBNUM LLC. The application provides artificial intelligence-powered repair diagnostics and step-by-step fix-it guidance for a wide range of items, including household appliances, electronics, plumbing fixtures, furniture, automotive components, HVAC systems, power tools, and virtually any object that may require repair or maintenance.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the application (the “App”) and any related services. By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: When you create an account, we collect your name, email address, and password. If you choose to sign in through third-party authentication providers (such as Apple Sign-In or Google Sign-In), we receive your name and email address from those services.
Repair Submissions: When you use our diagnosis and repair features, we collect the photographs, videos, and images of broken, damaged, or malfunctioning items that you capture or upload through the App. This also includes any text descriptions, problem details, or contextual notes you provide about the issue.
Repair History: We store records of your previous repair diagnoses, including identified problems, suggested repair steps, parts lists, and any notes or ratings you add. This allows you to revisit past repairs and track maintenance history within the App.
Transaction Information: If you purchase a subscription or make in-app purchases, we collect transaction details processed through the Apple App Store or Google Play Store. We do not directly collect or store your payment card information.
Communications: When you contact us for customer support, report an issue, or send us feedback, we collect the content of your messages and any attachments you provide along with your contact information.
2.2 Information Collected Automatically
Device Information: We collect device type, operating system and version, unique device identifiers, device language and region settings, and screen resolution.
Usage Data: We collect information about how you interact with the App, including features used, number of items scanned, categories of repairs accessed, session duration, pages and screens viewed, actions taken within the App, and timestamps of activity.
Camera and Photo Library Access: With your permission, we access your device’s camera to enable real-time scanning and photographing of items that need repair. We may also access your photo library if you choose to upload existing images for diagnosis.
Location Data: With your explicit permission, we may collect approximate location data to help recommend nearby hardware stores, repair shops, or spare parts suppliers relevant to your repair needs. You may disable location access at any time through your device settings.
Log Data: Our servers automatically record information when you use the App, including your IP address, access times, app crash reports, and diagnostic data.
2.3 Information from Third-Party Sources
We may receive information about you from analytics providers, advertising networks, and third-party authentication services that you use to access the App. This information is used in conjunction with other information we collect to improve our services and your user experience.
3. Artificial Intelligence and Machine Learning
The App leverages advanced artificial intelligence (AI) and machine learning (ML) technologies as its core engine to deliver accurate repair diagnostics and actionable fix-it guidance. Understanding how we use AI is an important part of this Privacy Policy.
Image Recognition and Problem Detection: When you scan or upload a photograph of a broken or malfunctioning item, our AI models employ sophisticated computer vision and deep learning algorithms to identify the item, recognize its make, model, and type where possible, and detect visible damage, defects, wear patterns, and potential failure points.
AI-Powered Diagnostics: Based on the visual analysis combined with any text description you provide, our AI generates a diagnosis of the likely problem, its probable causes, and the severity of the issue. The diagnostic engine draws on extensive databases of known failure modes, repair manuals, troubleshooting guides, and crowd-sourced repair data to provide the most accurate assessment possible.
Step-by-Step Repair Instructions: The App uses AI to generate detailed, step-by-step repair guides tailored to the specific item and problem identified. Instructions include required tools, estimated difficulty level, approximate repair time, safety precautions, and recommended replacement parts with estimated costs where applicable.
Difficulty and Safety Assessment: Our AI models evaluate the complexity and potential hazards of each repair, providing clear difficulty ratings and safety warnings. Repairs involving electrical systems, gas lines, structural components, or other potentially dangerous work are clearly flagged with appropriate safety advisories.
Continuous Improvement: We use aggregated and de-identified data from user interactions and repair submissions to train and improve our AI models, enhancing the accuracy of problem detection, expanding the range of recognizable items and failure modes, and refining repair instructions over time. Individual images may be reviewed in anonymized form to improve our machine learning algorithms.
Cloud Processing: AI analysis requires significant computational resources and is performed on secure cloud servers. Your images and descriptions are transmitted securely using industry-standard encryption protocols (TLS 1.2 or higher) and are processed in real time. Images used for scanning purposes are not permanently stored on our servers after the analysis is complete, unless you explicitly save them to your repair history within the App.
Third-Party AI Services: We may utilize third-party AI and cloud computing providers (such as Google Cloud AI, OpenAI, or similar services) to process certain analytical tasks. These providers are contractually bound to process data only in accordance with our instructions and this Privacy Policy, and are prohibited from retaining, using, or sharing your content for their own purposes.
4. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, operate, and maintain the App’s core functionality, including AI-powered item identification, damage detection, repair diagnostics, step-by-step repair guides, parts recommendations, and repair history management.
Account Management: To create and manage your user account, authenticate your identity, and provide customer support.
Personalization: To personalize your experience, remember your repair preferences, skill level settings, tool inventory, and tailor content and recommendations based on the types of items and repairs you frequently work with.
Local Recommendations: If you grant location permission, to suggest nearby hardware stores, repair shops, parts suppliers, and service professionals relevant to your current repair needs.
Communication: To send you service-related notifications, repair tip updates, safety alerts, and administrative messages. With your opt-in consent, we may also send promotional communications about new features, product updates, or related services.
Analytics and Improvement: To analyze usage patterns, diagnose technical issues, measure the effectiveness of our diagnostic algorithms, identify the most common repair categories, and develop new functionalities for the App.
Safety and Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse of services, and other illegal or harmful activities.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
5. How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as cloud hosting, data analytics, AI processing, payment facilitation, email delivery, and customer support. These service providers have access to your personal information only to the extent strictly necessary to perform their functions and are contractually obligated to maintain its confidentiality and security.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the App, protect the personal safety of users or the public, or protect against legal liability.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice within the App of any change in ownership or uses of your personal information.
With Your Consent: We may share your information for any other purpose with your explicit consent.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Specifically: account data is retained for the duration of your account plus 30 days following account deletion to allow for account recovery. Scan images that are not saved to your repair history are automatically deleted from our servers within 24 hours of processing. Saved repair history is retained until you delete it or until your account is terminated. Aggregated and anonymized data used for AI model training may be retained indefinitely, as it cannot be used to identify individual users.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: All data is encrypted in transit using TLS 1.2 or higher and at rest using AES-256 encryption.
Access Controls: Strict role-based access controls with audit logging for all administrative access to our systems. Employee access to production data is granted on a need-to-know basis only.
Infrastructure Security: Our cloud infrastructure includes continuous monitoring, intrusion detection systems, and automated vulnerability scanning.
Secure Development: We follow secure software development lifecycle (SDLC) practices, including regular code reviews and security assessments.
Incident Response: We maintain a comprehensive incident response plan and will notify affected users promptly in the event of a data breach involving personal information, in accordance with applicable laws.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
8. Your Rights and Choices
Access and Portability: You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format. You may also export your repair history through the App.
Correction: You may update or correct inaccuracies in your personal information through your account settings or by contacting us directly.
Deletion: You may request the deletion of your personal information by deleting your account within the App or by contacting us. Upon receiving a deletion request, we will permanently delete your account data, repair history, and any stored images within 30 days, except where retention is required by law.
Opt-Out of Marketing: You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in such communications or by adjusting your notification preferences within the App.
Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing conducted prior to your withdrawal.
Device Permissions: You can control the App’s access to your device’s camera, photo library, and location services through your device’s operating system settings at any time.
AI Processing Opt-Out: You may opt out of having your anonymized data used for AI model training by adjusting the relevant setting in the App’s privacy preferences or by contacting us at info@webnum.com.
To exercise any of these rights, please contact us at info@webnum.com. We will respond to your request within 30 days.
9. Children’s Privacy
The App is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a child under 16, we will take immediate steps to delete such information from our servers. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at info@webnum.com so that we can take appropriate action.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside, including the Republic of Uzbekistan and the United States, where our servers and third-party service providers may be located. These countries may have data protection laws that are different from the laws of your country. By using the App, you consent to the transfer of your information to these countries. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy, regardless of where it is processed.
11. Third-Party Links and Services
The App may contain links to third-party websites, services, or advertisements that are not operated by us, including links to hardware stores, parts suppliers, repair service marketplaces, and instructional video platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services that you visit or interact with through our App.
12. Safety and Liability Regarding Repair Information
While the App provides AI-generated repair guidance, some repairs involve inherent safety risks, including electrical hazards, exposure to toxic substances, risk of burns, cuts, or other physical injuries, and potential damage to property. By using the App, you acknowledge that the repair information provided is for general guidance purposes only and that you assume all risk associated with performing any repairs based on the App’s instructions. We strongly recommend that you consult qualified professionals for repairs involving electrical wiring, gas systems, structural modifications, or any task that exceeds your skill level or comfort zone. For more details, please refer to our Terms of Use.
13. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Privacy Policy within the App, updating the “Effective Date” at the top of this document, and sending you a notification through the App or via email. Your continued use of the App after any changes to this Privacy Policy constitutes your acceptance of those changes.
14. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Uzbekistan, without regard to its conflict of law provisions. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Tashkent, Republic of Uzbekistan.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
WEBNUM LLC
Email: info@webnum.com
Website: https://webnum.com